Review your leadership skills

We can work with your leaders to review their leadership skills and assess if their are opportunities for improvement.

Building your management team

We can work with managers and potential managers to review their skills and identify how they can become brilliant in their role – as well as becoming leaders of the future.

Enabling individuals

Focusing on skills and opportunities can help your best individuals to become even more effective contributors.

How we do it

We can run a bespoke workshop with your team to review their leadership and management skills.  Our workshops are very interactive and can a variety of subjects – and we work with you to select the modules that are right for your business and team.

This service includes

The leadership and management of your team are the foundations of your business.  A business will not succeed without a happy and productive team. Your people are your most important asset – how well are they managed and lead?

Below is an example of the areas we can cover within your business:

  • Our training courses review leadership and management skills to see how well the team are running and where there are opportunities for improvement
  • We review what great leaders and managers are and help form a vision of what kind of leader they want to be – this is reinforced by 360 degree feedback and an action plan of how delegates can improve their personal qualities
  • Communication is the lifeblood of an organisation and we focus on how to make it as effective as possible.
  • Dealing with challenging people is a part of everyday life and we focus on how to best communicate using tools including Transactional Analysis
  • Motivating individuals is an important part of management and leadership; we review motivational theories and how these can be applied in the workplace

Using experience delivering both Institute of Management and Chartered Management Institute Leadership and Management qualifications, we can produce a bespoke workshop to address the needs of your business.

Most people think leadership is about being in charge.  Most people think that leadership is about having all the answers and being the most intelligent or most qualified person in the room. 

The irony is that it is the complete opposite.

Leadership is about empowering others to achieve things they did not think possible.  Leadership is about pointing in the direction, articulating a vision of the world that does not yet exist.  Then asking help from others to ensure that vision happens.

Simon Sinek

Contact us for more information

Contact us
Contact us


The training enforced what we all should know about customer service but in our busy days, we can sometimes neglect. The training was a real “light bulb” moment about refocusing and getting back to client relationship building.

-Manager, AFM

Jill’s approach was friendly, honest and approachable. Very informative and easy to follow – and engaging which is important.

-‘Customer service behaviours’ training attendee

The Customer Excellence workshop was really good – I have a list of things I now want to change as a result.  I just wish it could have been longer.

– Customer Excellence workshop attendee

Thank you – it was brilliant! I liked the interaction – everyone got a chance to speak.

– Customer Excellence workshop attendee

Fantastic experience, found it extremely helpful. Lots of really useful information with no filler.

– Leadership Excellence workshop attendee

The workshop gave an excellent insight into key areas of leadership and included reflection and actions. I give the leadership excellence course top marks.

– Leadership Excellence workshop attendee

Jill’s approach is so friendly – lots of activities and challenges kept us engaged throughout the whole session.  It was great fun – but I learned a lot as well.

– Customer Excellence workshop attendee