Customer service vision

We’ll create a service vision and standards to inspire your team.

Identify customer needs

We’ll identify how to exceed your customers needs and expectations.

Create customer loyalty

We want your customers to love you and recommend you to others.

How we do it

We can work with your leadership team to review your customer experience and service strategy. By considering your service at every touch-point, we can help identify the opportunities for improvement. From your vision and values to reviewing the behaviours of your team – simple actions can result in happier customers.

This Service includes

  • We can help you develop or review the Vision and Values of your company so that your customer strategy helps deliver it.
  • We can speak to your customers, finding out what they like and dislike about your service and how it can be improved. We can help identify what customers want, need and expect from you. The customer service strategy we produce will meet their needs.
  • Working closely with your team we will use their knowledge to review your customer journey – and identify opportunities for improvement. The customer journey review ensures that customers have the best possible experience at each point of their interaction with you.
  • We will help you develop service standards that fit your commercial targets, provide excellent service standards but are realistically deliverable by your team.
  • We will develop a strategy with you and your team – if your team are involved in the planning and development, the delivery of your strategy is much easier
  • Once your vision and targets are defined, we will work with you so that you can gain customer feedback so that you know you are meeting your targets.
Jill - Customer Excellence

Research shows that acquiring a new customer is 5x times the cost of keeping a current customer

Contact us for more information

Contact us
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Testimonials

The training enforced what we all should know about customer service but in our busy days, we can sometimes neglect. The training was a real “light bulb” moment about refocusing and getting back to client relationship building.

-Manager, AFM

Jill’s approach was friendly, honest and approachable. Very informative and easy to follow – and engaging which is important.

-‘Customer service behaviours’ training attendee

The Customer Excellence workshop was really good – I have a list of things I now want to change as a result.  I just wish it could have been longer.

– Customer Excellence workshop attendee, May 2019

Thank you – it was brilliant! I liked the interaction – everyone got a chance to speak.

– Customer Excellence workshop attendee, May 2019

Fantastic experience, found it extremely helpful. Lots of really useful information with no filler.

– Leadership Excellence workshop attendee, May 2019

The workshop gave an excellent insight into key areas of leadership and included reflection and actions. I give the leadership excellence course top marks.

– Leadership Excellence workshop attendee, May 2019

Jill’s approach is so friendly – lots of activities and challenges kept us engaged throughout the whole session.  It was great fun – but I learned a lot as well.

– Customer Excellence workshop attendee