Tailored Training

We’ll assess your team, where they are and how they can improve.

Customer service goals

We’ll set up customer feedback tools and set clear goals and targets.

Keeping it simple

We simplify strategies and training. We focus on the behaviours of your team.

How we do it

Your people are your most important asset and we’ll help them realise their crucial role in the delivery of any customer service strategy. We keep things simple and a key focus area is the behaviours they display to customers. People like to deal with people they like and trust – and we can help your team improve their behaviours and build a better rapport with customers. We also help set up customer feedback and measurement routes so that you can set clear goals for your teams and help ensure they are meeting them.

This Service includes

  • Tailoring training that suits your team – one size does not fit all.
  • The training we deliver will help employees understand the strategy and their targets so that they can help you wow your customers. We want to inspire them to deliver.
  • Once your strategy is defined, we will work with you and your team to measure customer satisfaction and agree goals for the team – including recognition of great service.
  • Whether your business is in retail, hospitality, professional services or any other sector, we can help your team improve the experience your customers receive.
  • We also deliver bespoke Leadership skills training, inspiring your team to lead colleagues more effectively, improving their effectiveness and positive results for your organisation.  Better leaders = happier teams = loyal customers.

Research shows that acquiring a new customer is 5x times the cost of keeping a current customer

Contact us for more information

Contact us
Contact us

Testimonials

The training enforced what we all should know about customer service but in our busy days, we can sometimes neglect. The training was a real “light bulb” moment about refocusing and getting back to client relationship building.

-Manager, AFM

Jill’s approach was friendly, honest and approachable. Very informative and easy to follow – and engaging which is important.

-‘Customer service behaviours’ training attendee

The Customer Excellence workshop was really good – I have a list of things I now want to change as a result.  I just wish it could have been longer.

– Customer Excellence workshop attendee, May 2019

Thank you – it was brilliant! I liked the interaction – everyone got a chance to speak.

– Customer Excellence workshop attendee, May 2019

Fantastic experience, found it extremely helpful. Lots of really useful information with no filler.

– Leadership Excellence workshop attendee, May 2019

The workshop gave an excellent insight into key areas of leadership and included reflection and actions. I give the leadership excellence course top marks.

– Leadership Excellence workshop attendee, May 2019

Jill’s approach is so friendly – lots of activities and challenges kept us engaged throughout the whole session.  It was great fun – but I learned a lot as well.

– Customer Excellence workshop attendee